10DLC Privacy Policy
Updated December 19th, 2024
Effective Date - December 19th, 2024
1. Introduction
This Privacy Policy outlines how Civilization Systems LLC - DBA Essential Tech Support (“we,” “our,” or “us”) collects, uses, and protects the personal information of individuals (“you” or “users”) who use our 10DLC messaging services. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information: We may collect personal information such as your name, phone number, email address, and other contact details when you sign up for or use our 10DLC messaging services.
Message Content: We collect and store the content of the messages sent via our 10DLC services, including text, images, and other data.
Data Usage: We automatically collect information about your interactions with our services, including log data, IP addresses, device information, and usage patterns.
3. How We Use Your Information
Service Delivery: We use your personal information to provide and improve our 10DLC messaging services, including processing and delivering messages.
Compliance: We may use your information to comply with legal obligations, such as those under the TCPA, GDPR, or other applicable regulations.
Communication: We may use your contact information to communicate with you about service updates, changes to this policy, and other important information.
Analytics: We may analyze usage data to improve our services and develop new features.
4. Information Sharing and Disclosure
Your contact information shall be kept confidential and will not be shared with any third party unless the for the following exceptions below are met.
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our services, such as cloud storage providers, analytics companies, and telecommunications partners. These providers are required to protect your information and use it only for the purposes specified by us.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, or reporting requirements.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its use. To exercise these rights, please contact us here.
8. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” above.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Civilization Systems LLC - DBA Essential Tech Support
ATTN: CIVSYS / ETS 10DLC Privacy Officer
822 Guilford Ave, #126
Baltimore, MD 21202
Telephone Number: +1 (410) 921-2921
When solely contacting us regarding our Privacy Policy your contact information shall be kept confidential and will not be shared with any third party.